Privacy Policy

• Email address
• Display name, first name, and last name
• Authentication credentials (stored securely via Firebase Authentication)
• Authentication provider information (if using Google Sign-In or Okta SSO)

• Audio recordings of your role-play sessions
• Transcripts of conversations generated during role plays
• Performance metrics and analytics from your training sessions
• App settings and preferences (e.g., audio wait time, hands-free mode, sales methodology selection)
• Device information and usage patterns
• Session starts, duration, activity timestamps, feature use, request volume, and concurrent-session information

• Company association and company ID (if linked to an Enterprise Customer)
• Role within the organization
• Performance data visible to authorized managers (when applicable)

• Subscription tier and status
• Allowance grants, balances, usage, resets, and adjustments
• Payment method information (processed securely through Apple App Store, Google Play, or third-party payment processors)
• Transaction history and billing records

• Device identifiers
• App-instance identifiers and authentication events
• IP address
• App version and platform information
• Crash reports and error logs
• Request identifiers, timing, endpoint, model and provider usage, estimated or actual service cost, and rate-limit events
• Security and abuse-prevention signals, challenges, warnings, restrictions, and related review records

If you accept an invitation to join an Enterprise Customer's workspace, authorized managers (supervisors, team leads, executives, administrators) may view your performance data and analytics for organizational evaluation purposes.

We may share your information with third-party service providers who assist us in:

• Cloud hosting and data storage (Firebase/Google Cloud)
• Payment processing (Apple, Google, Stripe)
• AI and machine learning services for generating responses and feedback
• Analytics and performance monitoring
• Authentication, security, fraud, and abuse prevention

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Your data is stored on secure servers operated by Google Cloud Platform (Firebase) and may be processed in various locations worldwide. We implement appropriate safeguards to protect your data regardless of where it is stored.

We use industry-standard security measures, including:

• Encryption of data in transit and at rest
• Secure authentication protocols (Firebase Authentication)
• Access controls and authentication requirements
• Rate limiting, abuse monitoring, and security logging
• Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You can access and update your account information through the App's settings. You may also request access to your personal data by contacting us at info@infinitearcai.co.uk.

You may delete your account at any time through the App's settings. When you delete your account:

• Your personal profile will be marked as inactive/deleted
• Access to your account will be immediately revoked
• Historical role-play data may remain visible to Enterprise Customers (if applicable) for contractual reporting purposes
• We may retain certain information as required by law or for legitimate business purposes (e.g., billing records, fraud prevention)

You can opt out of marketing emails by following the unsubscribe instructions in those emails. You may not opt out of transactional emails related to your account.

The App does not collect precise location data. We may collect general location information (e.g., country) based on your IP address for analytics, account security, fraud prevention, and investigation of possible credential sharing or safeguard circumvention.

We may use automated signals to apply short-lived protective limits or flag activity for review. You may ask us to review a material restriction or suspension by contacting info@infinitearcai.co.uk. Where required by applicable law, decisions producing legal or similarly significant effects will not be based solely on automated processing without an available safeguard or human review.